TrakRepair Logo

The First Auto Repair Live Tracker

Revolutionary real-time status updates for your customers

Communicate with customers

No more endless calls and emails

Let customers track repairs live

Complete transparency at their fingertips

Complete repairs faster

Streamlined workflows for your technicians

Get invoices paid online

Use your own payment processor

Improve Customer Satisfaction

Build trust through transparent communication

Increase Return Visits

Create loyal customers who come back

Boost Revenue

Grow your business with enhanced efficiency

Get Started Today
Live Demo

See RepairTrak in Action

Your customers see real-time updates automatically. No more "Is my car ready?" calls!

🚗 Live Repair Status Demo

This is exactly what your customers will see when tracking their vehicle's repair progress. Watch as the status automatically updates through each stage!

Car Icon
In Queue
Working On It
Repair Completed
Vehicle Ready
Awaiting Payment
Payment Successful
Vehicle Picked Up
🔧 Your vehicle repair is currently: In Queue

Transform Your Auto Shop Communication

RepairTrak eliminates the frustration of constant customer calls and creates transparency that builds trust and satisfaction

The Problem

Auto Shops Face Daily Communication Challenges

Traditional repair shops struggle with outdated communication methods that frustrate customers and overwhelm staff, leading to decreased satisfaction and lost business.

  • Endless Phone Calls: Customers constantly calling for status updates, interrupting technicians and service advisors throughout the day
  • No Transparency: Customers left in the dark about repair progress, creating anxiety and distrust
  • Miscommunication: Important details lost between phone calls, leading to misunderstandings and disputes
  • Time Wasted: Staff spending hours explaining the same information repeatedly instead of focusing on repairs
  • Lost Documentation: No permanent record of communications, making it difficult to track what was said and when
  • Customer Frustration: Clients feeling ignored and uninformed, leading to negative reviews and lost business
The Solution

RepairTrak Creates Complete Transparency

Our live tracking system transforms how auto shops communicate with customers, providing real-time updates and eliminating the guesswork from vehicle repairs.

  • Live Status Tracking: Customers see real-time repair progress through 7 detailed stages, from "In Queue" to "Vehicle Picked Up"
  • Automatic Notifications: SMS and email updates sent instantly when repair status changes, keeping customers informed without phone calls
  • Photo & Video Documentation: Visual proof of work completed with before/after photos and repair process videos
  • Two-Way Communication: Live comment system allows customers to ask questions and receive prompt responses from staff
  • Professional Estimates: Digital repair recommendations with detailed costs and priority classifications
  • Complete History: Permanent record of all communications, photos, and repair details for future reference

What Customers Really Want

🕐

Real-Time Updates

Know exactly what's happening with their vehicle without having to call

💬

Easy Communication

Quick way to ask questions and get answers from their service team

📸

Visual Proof

See photos and videos of work being performed on their vehicle

💰

Clear Pricing

Transparent cost breakdowns and professional estimates they can trust

📱

Mobile Access

Check repair status anytime, anywhere from their smartphone

✅

Peace of Mind

Confidence that their vehicle is in good hands with professional service

Proven Results That Speak for Themselves

80%
Fewer Phone Calls

Dramatic reduction in status inquiry calls

95%
Customer Satisfaction

Consistently high satisfaction ratings

40%
Productivity Increase

More time focused on actual repairs

3x
Referral Rate

Happy customers recommend you more

30%
Revenue Growth

Better efficiency drives higher profits

100%
Transparency

Complete visibility into repair process

The Customer Experience Journey

Follow a typical customer's experience from drop-off to pickup with RepairTrak

1

Vehicle Drop-Off & Report Creation

Customer drops off vehicle and service advisor creates comprehensive RepairTrak report with all details. Customer receives secure tracking link via SMS/email.

2

Real-Time Progress Tracking

Customer watches their vehicle move through repair stages in real-time. Automatic notifications keep them informed without requiring phone calls.

3

Visual Documentation & Communication

Customer sees photos and videos of work being performed. They can ask questions through the live comment system and receive immediate responses.

4

Professional Recommendations

If additional work is needed, customer receives detailed digital estimates with priority classifications and can approve work electronically.

5

Completion & Payment

Customer sees completed work documentation, processes payment through integrated systems, and receives complete repair history.

6

Happy Pickup & Future Loyalty

Customer picks up vehicle with complete confidence in work performed, shares positive experience, and becomes a loyal repeat customer.

📞

Reduce Phone Interruptions

Cut phone calls by up to 80% as customers get automatic updates and can check status online anytime they want.

⭐

Boost Customer Satisfaction

Transparency and communication lead to happier customers who trust your work and recommend your shop to others.

⚡

Increase Shop Efficiency

Staff focus on repairs instead of answering status calls, leading to faster completion times and higher productivity.

💰

Improve Revenue

Professional estimates and transparent pricing increase recommendation acceptance rates and average ticket values.

🔄

Build Customer Loyalty

Exceptional communication experience creates loyal customers who return for future service and maintenance needs.

📊

Professional Image

Modern technology and transparent processes position your shop as the professional choice in your market.

Watch Demo

See How RepairTrak Transforms Your Shop

Watch this 1-minute demo to see exactly how RepairTrak eliminates phone calls, increases customer satisfaction, and streamlines your entire repair workflow.

80% Fewer Phone Calls
95% Customer Satisfaction
40% Productivity Increase

Powerful Features for Modern Auto Shops

Everything you need to keep customers informed and your shop running efficiently

📍

Live Repair Tracking

Real-time status updates that keep customers informed throughout the entire repair process

  • 7-stage repair progression tracking
  • Automatic customer notifications
  • SMS and email integration
  • Real-time status visibility
  • Professional status templates
💬

Advanced Communication

Multi-channel communication system with live comments and voice messages

  • Live comment system with auto-refresh
  • Voice message recording (up to 2 minutes)
  • Professional email templates
  • SMS notifications with opt-in
  • Fullscreen communication mode
📸

Media Management

Complete photo and video documentation system for transparent repair tracking

  • 25 files per repair report (photos & videos)
  • Vehicle profile picture system
  • Drag & drop file upload
  • Built-in camera integration
  • High-resolution image support
📋

Professional Recommendations

Create detailed repair estimates with priority classification and digital approval

  • 4-tier priority system (Urgent to Optional)
  • Detailed cost breakdowns
  • Digital signature collection
  • Automated tax calculations
  • Professional estimate templates
🏢

Multi-Location Management

Comprehensive shop management with role-based access control

  • Multiple shop location support
  • Staff role assignments
  • Location-specific reporting
  • User permission management
  • Centralized admin dashboard
💳

Invoice Integration

Seamless billing integration with external invoice systems and payment processing

  • External invoice URL linking
  • Payment status tracking
  • Automated billing workflows
  • Invoice URL validation
  • Payment completion notifications

Transform Your Business Operations

See measurable improvements in customer satisfaction, efficiency, and revenue

📞

Reduce Phone Calls

Eliminate repetitive "what's the status" calls with proactive communication and live tracking

😊

Increase Customer Satisfaction

Build trust through transparency and keep customers informed throughout the repair process

⚡

Streamline Workflows

Optimize technician productivity with clear status updates and structured repair progression

💰

Boost Revenue

Increase recommendation acceptance rates and improve payment collection efficiency

🔄

Improve Return Visits

Create loyal customers who appreciate the professional communication and transparency

📊

Better Analytics

Track performance metrics, completion rates, and customer feedback for continuous improvement

Features Tailored to Your Role

🔑

Admin/Manager

  • Complete System Access: All features and reports across all locations
  • User Management: Create, modify, and assign staff roles
  • Shop Configuration: Manage locations and system settings
  • Analytics Dashboard: Comprehensive reporting and performance metrics
  • Subscription Management: Billing, plan upgrades, and usage tracking
👥

Service Advisor

  • Customer Relations: Primary customer communication and service coordination
  • Report Creation: Generate and manage comprehensive repair reports
  • Estimate Management: Create professional repair recommendations
  • Status Updates: Communicate progress and changes to customers
  • Assigned Customer Access: View and manage only assigned customer reports
🔧

Service Technician

  • Technical Focus: Update repair status and track work progress
  • Detailed Documentation: Add comprehensive repair notes and technical details
  • Media Upload: Add photos and videos of repair work
  • Progress Tracking: Change repair stages as work advances
  • Technical Communication: Voice messages and detailed status updates

Technical Specifications & Limits

File Management

  • 25 files per repair report
  • 30MB max video file size
  • JPG, JPEG, MP4 formats
  • Profile picture system
  • Drag & drop uploads

Communication

  • 100 comments per report
  • 50 voice recordings max
  • 2-minute recording limit
  • Auto-refresh every 6 seconds
  • SMS & email notifications

System Requirements

  • Modern web browser
  • Stable internet connection
  • Microphone access (optional)
  • Camera access (optional)
  • No software installation

Security & Access

  • Role-based permissions
  • Secure data transmission
  • User session management
  • Automatic logout features
  • GDPR compliant

Ready to Transform Your Auto Shop?

Start using RepairTrak today and experience the difference professional repair tracking makes for your customers and your business.

Get Started Now

Experience the Complete Platform

Take a detailed look at RepairTrak's revolutionary interface. From live tracking dashboards to customer communication tools, see exactly how the platform transforms your daily operations. Click any image to view in fullscreen.

Real Shops, Real Results

Feedback from auto repair shops using RepairTrak

Auto-advancing
98%
Customer Satisfaction
80%
Fewer Phone Calls
35%
Faster Turnaround
240+
Happy Shops

Frequently Asked Questions

Get answers to the most common questions about RepairTrak

What's included in each RepairTrak plan?

+

Basic Plan (Free): 25 status reports/month, 4 users, 1 store location, email notifications

Premium Plan: 100 status reports/month, 6 users, 2 store locations, SMS + email notifications, full invoicing

Pro Plan: 300 status reports/month, 14 users, 5 store locations, priority support, advanced analytics

Enterprise: Custom report limits, unlimited users, multiple locations, VIP support, custom integrations

How does RepairTrak keep my customers informed?

+

RepairTrak provides multiple communication channels:

  • Real-time status updates as repairs progress through 7 stages
  • Automatic SMS notifications when customers opt-in (Premium+ plans)
  • Professional email updates with repair details and timelines
  • Live comment system for instant two-way communication
  • Voice messages for detailed explanations
  • Photo and video updates showing work progress

Can RepairTrak handle multiple shop locations?

+

Yes! RepairTrak supports multi-location operations with:

  • Location-specific reporting and analytics
  • Individual store management with unique addresses and phone numbers
  • Staff assignment by location - users only see their assigned stores
  • Centralized admin dashboard for managers to oversee all locations
  • Store limits based on plan: 1 store (Basic) up to unlimited (Enterprise)

What user roles does RepairTrak support?

+

RepairTrak offers three main user roles with specific permissions:

  • Admin/Manager: Complete system access, user management, shop configuration, billing, analytics
  • Service Advisor: Customer communication, report creation, estimates, assigned customer management
  • Service Technician: Repair status updates, detailed notes, media uploads, progress tracking

Each role sees only the features and data they need for their job function.

How easy is it to create and manage repair reports?

+

Creating reports is simple with our guided process:

  1. Customer Info: Name, email, optional phone for SMS
  2. Vehicle Details: Year, make, model, problem description
  3. Repair Settings: Status, cost, parts needed
  4. Staff Assignment: Service advisor and technician
  5. Submit: Choose to save or notify customer immediately

Reports automatically track progress through 7 status stages and can be updated by any authorized staff member.

Can customers communicate directly with my shop through RepairTrak?

+

Absolutely! RepairTrak features an advanced live comment system:

  • Real-time updates every 6 seconds without page refreshes
  • Two-way communication between customers and shop staff
  • Voice message integration for detailed explanations
  • Fullscreen comment mode for focused communication
  • Automatic notifications when new messages arrive
  • Complete message history for reference and compliance

Does RepairTrak integrate with my existing billing system?

+

RepairTrak provides flexible invoice management options:

  • Invoice URL linking - connect your existing invoices directly to reports
  • Built-in recommendation system for repair estimates with digital signatures
  • Cost tracking with parts, labor, and tax calculations
  • Payment status updates in the repair workflow
  • Professional presentation to customers with your shop branding

Use your existing payment processor while keeping everything organized in RepairTrak.

What kind of media can I share with customers?

+

RepairTrak supports comprehensive media sharing:

  • Photos: JPG/JPEG format, up to 25 files per report
  • Videos: MP4 format, 30MB maximum per file
  • Voice messages: Up to 50 recordings, 2 minutes each
  • Vehicle profile pictures for professional presentation
  • Drag & drop upload or camera integration for instant capture
  • Gallery management with preview and organization tools

What system requirements do I need to run RepairTrak?

+

RepairTrak works on any device with minimal requirements:

  • Modern web browser: Chrome, Firefox, Safari, or Edge
  • Stable internet connection for real-time updates
  • Microphone access for voice messages (optional)
  • Camera access for photo uploads (optional)
  • No software installation - works entirely in your browser
  • Mobile responsive - use on phones, tablets, or computers

How does RepairTrak help improve my shop's efficiency?

+

RepairTrak streamlines operations and reduces administrative overhead:

  • Eliminates phone tag - customers get updates automatically
  • Centralizes communication - all messages in one organized system
  • Tracks repair progress - clear workflow from intake to pickup
  • Provides detailed analytics - identify bottlenecks and top performers
  • Improves customer satisfaction through transparency and communication
  • Increases return visits by building trust and loyalty
  • Boosts revenue with faster turnaround and better customer experience

Simple, Transparent Pricing

Your shop can effortlessly communicate with customers without relying on phone calls or emails, and allow them to track their vehicle's repair status online, making the repair stress-free for everyone. Choose the plan that best suits your shop's service level.

Monthly Annually Save 20%

BASIC

FREE

Up to 25 status reports per month for customers to track repair

  • Pay $0 per status report
  • Make unlimited status updates
  • Support 5 users maximum
  • Support 1 store location
  • Status reports are stored for life
  • NO Fees. Free For Life!
Most Popular

PREMIUM

$99 /month

Up to 100 status reports per month for customers to track repair

  • Pay $1 per status report
  • Make unlimited status updates
  • Automatically notify customers of new updates via SMS & EMAIL
  • Support 6 users maximum
  • Support 2 store locations
  • Status reports are stored for life
  • Send and get invoices paid
  • Send and get repair recommendations signed and approved by customers
  • NO Contract. Cancel ANYTIME!

PRO

$240 /month

Up to 300 status reports per month for customers to track repair

  • Pay $0.80 per status report
  • Make unlimited status updates
  • Automatically notify customers of new updates via SMS & EMAIL
  • Support 14 users maximum
  • Support 5 store locations
  • Status reports are stored for life
  • Send and get invoices paid
  • Send and get repair recommendations signed and approved by customers
  • NO Contract. Cancel ANYTIME!

ENTERPRISE

Contact

Generate MORE status reports for customers to track repair

  • Save more on status reports
  • Make unlimited status updates
  • Automatically notify customers of new updates via SMS & EMAIL
  • Support more users
  • Support more store locations
  • Status reports are stored for life
  • Send and get invoices paid
  • Send and get repair recommendations signed and approved by customers
  • NO Contract. Cancel ANYTIME!

Let's Transform Your Shop

Ready to revolutionize your customer communication? Get in touch with our team and discover how RepairTrak can streamline your operations and delight your customers.

Get Started Today

Contact us to learn more about RepairTrak and how it can transform your auto repair business

📧

Email Sales

sales@trakrepair.com
Response within 24 hours

📞

Phone Support

(833) 415-4220
Mon-Fri: 8AM - 6PM EST

🚀

Quick Start

Get up and running in
less than 5 minutes

💡

Free Training

Comprehensive onboarding
and ongoing support

Ready to Get Started Right Away?

Skip the contact form and start using RepairTrak immediately with our FREE Basic plan - no payment required!