Refund Policy

RepairTrak operates on a no-refund policy for all paid subscriptions. This policy allows us to maintain competitive pricing and provide the highest quality service to our auto repair shop customers.

We believe in transparency and want all customers to understand our policies before subscribing to any paid plan. This policy applies to all RepairTrak subscription plans including Premium, Pro, and Enterprise levels.

2.1 Basic Plan (Free)

Our Basic plan includes essential features at no cost:

• Up to 25 status reports per month
• 4 user accounts
• 1 shop location
• Email notifications
• Basic customer communication tools

2.2 Paid Plans

All paid subscriptions (Premium, Pro, and Enterprise) are subject to our no-refund policy. However, you maintain several important rights:

• Cancel anytime: No long-term contracts or cancellation fees
• Access until end of billing period: Continue using paid features until your current cycle ends
• Automatic downgrade: Revert to free Basic plan after cancellation
• Data retention: Your data remains accessible during transition

Cancelling your RepairTrak subscription is simple and can be done at any time:

3.1 Self-Service Cancellation

1. Log in to your RepairTrak account
2. Navigate to Account Settings → Billing
3. Click "Cancel Subscription"
4. Confirm your cancellation
5. Receive confirmation email

3.2 Contact Support

If you need assistance with cancellation, our support team is available:

• Email: support@trakrepair.com
• Phone: (833) 415-4220
• Hours: Monday-Friday, 8 AM - 6 PM EST

4.1 Immediate Effects

• Future billing stops immediately
• No further charges to your payment method
• Cancellation confirmation sent via email
• Account marked for transition at period end

4.2 During Remaining Billing Period

• Full access to all paid features continues
• No restrictions on usage or functionality
• Data and settings remain unchanged
• Customer communications continue normally

4.3 After Billing Period Ends

• Account automatically downgrades to Basic (free) plan
• Access limited to Basic plan features and usage limits
• Historical data and communications preserved
• Option to resubscribe at any time

While our standard policy is no refunds, we may consider exceptions in very limited circumstances:

5.1 Technical Issues

• Significant service outages lasting multiple days
• Data loss due to our system errors
• Critical features completely non-functional for extended periods

5.2 Billing Errors

• Unauthorized charges due to our billing system errors
• Double-billing or incorrect amounts charged
• Charges after confirmed cancellation

5.3 Legal Requirements

• Refunds required by applicable consumer protection laws
• Regulatory compliance requirements
• Court-ordered refunds

Any exception requests must be submitted within 30 days of the billing date and include detailed documentation of the circumstances.

6.1 Accepted Payment Methods

• Major credit cards (Visa, MasterCard, American Express, Discover)
• ACH bank transfers for annual plans
• Business checking accounts

6.2 Billing Cycle

• Monthly plans: Billed on the same date each month
• Annual plans: Billed once per year on subscription date
• Failed payments: 3 retry attempts over 10 days
• Account suspension: After failed payment recovery period

6.3 Currency and Taxes

• All prices displayed in US Dollars (USD)
• Sales tax applied where required by law
• International customers responsible for currency conversion fees

7.1 Reactivating Cancelled Subscriptions

Customers can reactivate their subscription at any time:

• No penalties or additional fees for reactivation
• All historical data and settings preserved
• Immediate access to paid features upon reactivation
• New billing cycle starts from reactivation date

7.2 Upgrading or Downgrading Plans

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at next billing cycle
• Plan changes: No refunds for differences in plan pricing

If you have questions about our refund policy, billing, or need assistance with your subscription, please contact us: